Updated 3 October 2026
Refunds and returns
When money comes back, and where it goes.
Where refunds go
Money always goes back the way it came: card payments to the same card, gift card value back to the same gift card. We never refund to a different person or account, and we never pay out cash.
Before delivery
You can cancel an order before it leaves our warehouse for a full refund. Message us on WhatsApp with your order number.
After delivery
If a product arrives damaged or not as described, tell us within 7 days and we arrange a replacement or refund. Products must be returned with their packaging. Faults after that are handled under the brand's warranty.
How long it takes
We start refunds within 2 working days. Card refunds usually show in 5 to 10 working days, depending on your bank.